Administration Assistant, E-Commerce Business, 20 hrs/week, Amersham/Hybrid, £24,960k FTE*.

Location South West
Flex Type Hybrid
Role Basis Permanent
Salary £24,960 FTE*
Company Ten2Two, Experts in Flexible Recruitment

This innovative B-corp certified online retailer is seeking an administration assistant. If you have excellent attention to detail, strong organisational skills and are proficient in excel, this lovely flexible role could be for you!

The Client
Our client is an established and innovative online B-corp retailer specialising in natural lifestyle and beauty products. They believe that consumerism needs to be more sustainable and ethically focused. They aim to empower conscious consumers by showcasing the best sustainable products and brands, and continuously improving every corner of their business and supply chain to make a positive social, economic and environmental impact.

Currently experiencing double-digit annual growth, this small and dynamic team has grown the company to become the leading retailer in its field. They have localised websites in France, Germany, Benelux and the UK and have bold plans to deepen their penetration across each of these markets. They are an inclusive company and believe they are stronger when every member of the team feels respected, included and heard.

The Role
The Administrative Assistant will work with the UK Senior Merchandiser to maximise revenue from the website to deliver a best-in class customer experience and maximise commercial opportunities. The role requires you to be able to work as a part of the team as well as autonomously, to manage a busy schedule and have a passion for getting the small details right.

Responsibilities and Duties:

-Help ensure that all product information and copy is well maintained across the website portfolio.
-Analysis of product performance, stock levels and identifying promotional requirements.
-Assist with creating promotions on the web platform.
-Liaise with the warehouse, suppliers and other stakeholders to resolve product queries.
-Action pricing changes across the website portfolio.
-Support other departments in the business with product and supplier related queries.
-Use the Content Management System (CMS) to ensure the websites are up to date at all times
-Liaise with suppliers to ensure product details and marketing content is kept up to date.
-Ad hoc administrative duties.
-Assist with Customer Services support in busy periods and as holiday cover, as needed.
-Be first point of call for queries from our customer services staff.
-Manage supplier material/responses.

The Candidate
You will have strong analytical skills and be extremely customer focused. You will have exceptional communication skills with the ability to work to deadlines and prioritise workloads. It’s important that you have excellent attention to detail and a drive to succeed. You should have the ability to remain calm under pressure and be adaptable within a fast-paced environment. Previous work experience in e-commerce is an advantage.

-A superb standard of written English.
-Strong communication skills.
-A collaborative approach.
-Strong commercial acumen.
-Good organisational skills.
-Competency in Excel and/or Google Sheets.
-Knowledge of Pivot Tables, VLOOKUP formulas is an advantage.
-An analytical mindset.
-Being able to work in fast-paced environment.

The Terms
-£24,960 FTE* (actual £13,312 based on 20 hours per week).
-21 days’ holiday plus bank holidays (pro-rated down for part-time hours) and your birthday off
-20 hours per week. These may be worked across 4 or 5 days per week. The role will require time to be spent in the Amersham office once a week.
-Flexible and hybrid working.
-Flat structure, scope to grow and develop your career.

If you’re looking for a role that uses your exceptionally strong organisation skills, please apply using the red button below.

*full time equivalent – actual salary will depend on hours worked.

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