Administrator, c20 hrs p/w, mainly remote, Watford area, freelance c£16 p/h (DoE)

Location South East
Flex Type Remote
Role Basis Permanent
Salary £15 per hour
Company Ten2Two, Experts in Flexible Recruitment

This Watford based travel company create bespoke tours to historic places, using expert guides to bring those times to life. They’ll take customers to places where plans were formed, battles fought and life-or-death decisions taken so you can walk in the footsteps of the history makers.

This is an exciting opportunity to join an early-stage travel business. Initially the client would like the individual to work their set hours on a freelance basis.

Responsibilities

As Administrator, you will wear many hats, including office manager, customer service, administration and sales support. This is a varied role in an interesting business. Core responsibilities include:

-To answer customer queries on tours and help to convert enquiries to bookings.
-Agree contracts with hotels for tours and arrange programmes in conjunction with the MD.
-Agree contracts with executive minibuses/coaches, and arrange drivers from the relevant towns where tours are based eg Oxford, Bath, York, Pitlochry, Athlone, Mons etc.
-To work with the part-time bookkeeper and ensure finance and payroll matters are up to date in conjunction with the external accountant.
-In due course, manage customer feedback (eg via Feefo) and other 3rd party relationships.

Requirements

-Be the ‘hybrid’ office manager, administrator and customer support, the ‘glue’ that keeps the company together.
-If you have a history degree or a passion/enthusiasm for history, this would be preferred.
-A good working knowledge of a language is helpful (ideally French).
-Proficient with MS word, excel and powerpoint.
-Excellent phone manner, persuasive and able to articulate the benefits of each tour.
-Ideally have a travel background but not essential. Attitude is key.
-Ability to provide your own laptop or desktop initially (as this is a freelance role).
-Enthusiasm for the business and desire to help a start-up company grow are key factors.

Salary and Hours

-This is a part-time role, up to 3 full days a week. Alternatively, working hours of 10am to 2pm over 4-5 days could also work.
-Salary c£16 per hour, depending on experience. This is a freelance position initially.

Location

This could be mainly remote, with some occasional office presence. The company is currently based in Watford.

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