Claims Handler, part or full-time, Hove, £22k-to £26k FTE* (Dependent on Experience)

Location South East
Flex Type Part time
Role Basis Permanent
Salary £22k-£26k FTE DoE
Company Ten2Two-Experts in Flexible Recruitment

Do you have insurance sector experience and are keen to move into the area of Claims? If you are seeking your next challenge with a progressive and community minded company, this Hove based business provide an environment where everyone can fulfil their potential and see how their work contributes to the success of the company.


This Hove based independent insurance broker supplies business solutions to the health and social care sectors. They have a strong focus on providing a highly personal service to clients. They have a very supportive culture and provide thorough training for all new joiners.

The Role

This is a new role in the organisation and will work alongside the Claims Manager providing a full claims service and support to the wider team, to insurers and clients. You will need to have experience of working the insurance market, however full training will be given and they are open to receiving applications from those who haven't worked in claims before.

Principal Accountabilities·

Discuss new claim enquiries from clients, determine whether cover is in place and report to insurers on client's behalf.
Handle existing claims and review previous ongoing claims for clients with a view to getting these finalised and settled.
Ensure the in house software system is kept updated with all relevant information.
Respond to general claims queries from clients and insurers
Provide excellent customer service to clients, regular updates and obtain satisfactory feedback surveys on this basis
Negotiate with insurers, loss adjusters, and other third parties to deliver the best outcome for our clients
Develop relationships with insurers and relevant third parties
Assist the team manager to collate and produce claims reports and statistics when required
Liaise with internal account handlers and executives to gain in-depth understanding of clients.
Complete training and development hours to support TCF principles and apply the FCA’s 6 key outcomes to your role (this includes undertaking regular training on mandatory modules covering Money Laundering, TCF etc.).
Ensure all statutory and company legislation is followed to protect clients, colleagues and business interest.

The Person

Proven experience in managing relationships with customers, insurers and key stakeholders.
Active and working knowledge of FCA compliance.
Articulate and presentable with the ability to communicate effectively both verbal and written.
Able to work co-operatively with other team members.
Ability to work under pressure.
Capable of working on own initiative and managing own workload effectively
Competent with Microsoft office suite, word, excel, outlook and databases.


35 hours per week (open to some reduced hours depending on experience of candidate).
The successful candidate will be required to work in the office for the 6 month probation period but may then work part remotely and part in office each week.
£22k-£26k FTE* (dependent on experience).


28 days (inclusive of Bank Holidays) per year Rising to 33 days (inclusive of Bank Holidays) after two years’ service.
Pension 3% Employer contribution (after qualifying period).
Benefits programme which enables employees to annually claim for dental and optical plus additional benefits (after qualifying period).
Private medical insurance offered to all employees and dependents after two years’ service.
Support all staff with professional exams, both financially and through lunchtime workshops and mentoring.
Great reward and recognition programme providing monthly and annual recognition.
Opportunity to support and take part in charitable events to support the company's charitable arm.

*Please note the salary quoted is the Full Time Annual Equivalent for 35 hours per week, and the actual salary will depend on the final hours agreed.

If you're excited about joining a highly supportive business, and be a pivotal member of the small team, apply today!

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