Contact Centre Consultants, Financial Services, part-time, Bristol/Remote, up to £25k FTE* DoE

Location South West
Flex Type Various flexible
Role Basis Permanent
Salary Up to £25k FTE DoE
Company Ten2Two-Experts in Flexible Recruitment

This market leading FTSE100 company is looking for a number of contact centre consultants. If you are passionate about delivering exceptional client service and looking for a part-time and hybrid role, this would be a progressive company to join.

The Role

Communicating with Clients in a variety of ways depending on client preference, such as letter, email and chat.
Delivering a uniquely personalised service by listening to their needs, resolving first time, and ensuring the right outcome for the client and HL.
Able to identify and support vulnerable clients.
Working collaboratively with other teams within the business and external companies.
Supports the team's risk and control activities to ensure good client outcomes and risk management culture.

The Candidate

Essential

Experience working in customer service or administration, this may be in previous phone based roles but could also be in hospitality or retail.
Proven ability to work to a high accuracy and service.
Excellent interpersonal, organisation and communication skills.
Proactive and driven, taking ownership.
Computer literate and competent in Microsoft Office.
Ability to work under pressure.
A strong desire to learn.
English and Maths GCSE grades C / 4 or above (or equivalent qualifications/experience)

Desirable

Experience working within financial services.
Experience working within pensions, estates or transfers.
A proven ability at working in a call centre environment.
Experience of dealing with internal or external clients.

Terms

Salary: up to £25k FTE* (Dependent on Experience)
Minimum 16 hours per week. Ideally these will be worked between the hours of 10am-2pm as these are the busiest times of the day, however, they are open to other working patterns (starting slightly earlier or finishing later). These may be worked across 5 days, or fewer, per week.
Location: hybrid working – either from the Bristol city centre offices or remotely from home.
There will be a requirement to spend more time in office in the first 2 weeks for training.

Benefits

Discretionary annual bonus & annual pay review
25* days holiday plus bank holidays and 1-day additional Christmas closure time
Option to purchase an additional 5 days holiday per year
Flexible working options available, including hybrid working
Pension scheme up to 11% employer contribution
Sharesave scheme – have a real stake in HL’s future
Income Protection & Life insurance (4 x salary core level of cover)
Health care cash plans – including optical, dental, and out patientcare
Help@hand and an Employee Assistance Programme
Gympass – gym memberships and wellbeing apps available
Variety of travel to work schemes with free bike storage and shower facilities
An inhouse barista serving subsidised coffee and snacks
Join sports, I&D networks and volunteering groups (two paid volunteering days per year)
LifeWorks Discounts on services, restaurants and retailers

* up to 30 days depending on role level & increasing with length of service

If you would like to use your customer service skills in this flexible role for a progressive company, please apply today.

*Full time equivalent – actual salary will depend on final hours agreed.

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