Continuous Improvement Project Lead – 15 hours per week + optional 5 hours flex, £15 per hour, home-based

BQF are a business excellence networking organisation specialising in continuous improvement and transformation. We offer a range of certifications, member upskilling and networking opportunities as well as running a prestigious awards programme. As part of a small team, you will have the opportunity to experience every aspect how a not-for-profit operates whilst being part a large community made up of our members.

We are looking for experienced and passionate CI support to join our Sales, Membership and Marketing team. This role will run a range of improvement projects which have a direct impact on our members and our customer experience. This role has the potential to evolve into a customer-facing role so the successful candidate will have gravitas and credibility when working with senior stakeholders in operational roles.

As a small team we often have all hands to the pump and are looking for somebody who enjoys a challenge, is willing to muck in and be flexible in the work they do. Most importantly we want somebody who is able to identify problems in the way we work, come up with and implement creative solution.

Example initial projects include:

1. Streamlining our customer enquiry process end to end, including creating a set of measures
2. Improving our management data capture and performance review
3. Improving our events management process end to end
4. Improving our certification process
5. Streamlining our awards submission process

This role is very flexible on hours, we just ask that you work Mondays as we have our regular team meetings on this day

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