Customer Service Specialist, Global Food Brand, Full-time, Hybrid Working, £26k-£28k, Sevenoaks

Location South East
Flex Type Hybrid
Role Basis Permanent
Salary £26k-£28k
Company Ten2Two, Experts in Flexible Recruitment

Our client is famed for its iconic food brands which are trusted by millions of consumers in over 130 countries around the world. They have taken a sustained, responsible approach to growth for 150 years and have over 12,000 employees across the globe. They are a great place to work offering a career which is entrepreneurial, challenging, spirited with plenty of room for development and growth.

The Role

In this varied role you’ll be reporting to the Customer Service Manager and responsible for the processing and accurate supply of B2B customer orders from Distributors and Supermarkets, and liaison with customers on issues arising.

Areas of responsibility include:

Customer Service – Relationship Management

Build credible and robust relationships with all key customer contacts

Build strong collaborative working relationships with internal commercial teams
Manage relationships with Customer Service Team and Stock Control Teams
Update customer portals where relevant
Communicate shortages to customer and account manager
Coordinate customer returns

Order Management

Manage customer orders to ensure highest service level for specified accounts
Resolve any outbound distribution issues e.g. late deliveries; refusal etc.
The effective running of the order cycle across weekends / Bank Holidays (on a rota basis)
Arrange and collate sample orders
Co-ordinate distressed stock orders

3rd Party Relationship Management

Manage outbound distribution process with main distributor and develop robust relationships with key contacts.
Complete daily inventory report investigating and reporting variances
Complete repacking operation within SAP system
Monitor in transit stock from the factories

EDI Management

Manage daily resolution of I-Doc issues on both inbound and outbound EDI messages

Invoice and Claims Management

Responsible for timely and accurate invoicing to customers
Manage all customer quantity claims. Liaising with relevant stakeholders
Ensure debit and credit notes are issued within the specified time limits

The Candidate

The successful candidate will be hugely customer focussed with the following skills and/or experience:

Good understanding of sales order processing systems (ideally SAP)
Basic use of forecasting software advantageous (Manugistics)
Some experience of reporting software advantageous (Business objects/Business warehouse)
Strong Microsoft Office (Excel, Word, PowerPoint)
Good communication skills(French language advantageous)

Terms

The role is offered on a full-time basis with a hybrid working pattern – ideally 3 days in the office and 2 days at home. Core office days are Tuesday and Wednesday so, ideally, these days would be office based as a minimum. Additionally, there is a requirement to work one weekend per month remotely (8.30-3.30 each day) which will be paid at an additional daily rate. The role can be worked on a temp or perm contract basis.

Additional benefits include 27 days holiday, private medical plan, life assurance, Employee Assistance Programme, 8% pension contribution, gym membership and free parking.

A great opportunity to use your customer service skills in a global organisation who are passionate about their brands.

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