Implementation Project Success Manager. SaaS. flex, FT, home-based, 9 month contract, £41k fte*

Location Remote
Flex Type Fully Homebased
Role Basis Contract / Interim
Salary £41k FTE*
Company Ten2Two, Experts in Flexible Recruitment

Our client has developed a cloud based management information and administration system for the education market, which has a dedicated accounting module as part of its offering to clients.

Due to their growing success, they are now looking for an Implementation Project Success manager to join their team for a 9 month contract with the possibility of becoming permanent.

The Role

In this role you will take the lead and be responsible for successfully implementing the MIS for clients within the education sector. You will support the client to transition from their existing systems to the new software within the timeframes and resources agreed.

You will be responsible for overall project success ensuring an exceptional level of service is delivered to clients throughout the process.

Key Responsibilities

Following handover from the Sales team you will be responsible for engaging with the client and scoping out and planning implementation projects ensuring milestones, objectives and timelines are agreed and achieved.

Take the lead and manage multiple projects simultaneously.

Work closely with other Implementation team members and other teams to ensure successful implementation of projects.

Delegating work to team members as required. Providing them with any appropriate support and guidance.

Create and maintain accurate records to track progress on projects. Provide updates as required

Demonstrate your analytical, problem solving and negotiation skills to identify and resolve issues. Aim to anticipate issues and be proactive in finding solutions.

Escalate issues or obstacles in a timely manner.

Build trusted relationships with clients during the implementation process.

Deal with any customer concerns in a timely and professional manner, liaising with other teams as required in order to form a suitable response.

The Candidate

To be successful, you will demonstrate the following:

Previous project management experience in a similar software implementation role; experience of managing multiple projects simultaneously

Proven track record of delivering projects on time and successfully

Proven track record of achieving customer success

Excellent customer service experience/experience of dealing directly with clients/customers

Proactive approach

Ability and willingness to learn on the job

Strong attention to detail

Strong communication skills both written and verbal; ability to deal with stakeholders at all levels, internally and externally

Good negotiation skills

Self-motivated team player

Ability to motivate the team

Analytical and methodical approach

Demonstrates good problem-solving skills

Excellent organisational skills; takes ownership

Ability to adapt to changing priorities Flexible and ‘can do’ attitude to work

Terms

This role is a full time, fully remote role seeking 37.5 hrs/wk. Our client is flexible regards the working pattern assuming client needs are met. A small amount of travel may be required to visit client premises. The initial contract is for a 9 month period with scope to extend and/or become permanent. A salary of £41k fte* is on offer (pro-rated for contract length). An extensive benefits package are available for the right candidate.

*full time equivalent – actual salary will depend on hours worked.

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