Insurance Account Handler, Hove, part-time, up to £27k FTE* (dependent on experience)

Location South East
Flex Type Part time
Role Basis Permanent
Salary up to £27k FTE (DoE)
Company Ten2Two, Experts in Flexible Recruitment

This Hove based insurance business is growing rapidly. They are looking for Account Handlers to manage a portfolio of clients, dealing with insurance issues relating to changes in their requirements and renewals. There are two positions available; one focusing on existing clients and the opportunity to cross and upsell. The other position works on the non-scheme book and will be required to develop new business. They have a very supportive culture and provide thorough training for all new joiners.

The role

-Managing existing relationships effectively to ensure the retention and growth of the portfolio.
-Responsible for the renewals relating to policies achieving > 90% retention rate.
-Identification and development of new business opportunities.
-Developing and converting New Business leads via existing clients, leads supplied from Business Development team and the wider team as well as your own leads to ensure month on month growth.
-Ensure you keep up to date with all products, being knowledgeable to enable cross selling and upselling, meeting monthly and annual targets.
-Responsible for the overall management of the existing book, dealing with MTA’s, MTC’s, claims and additional covers such as Excess Layer, D&O.
-Underwrite and consider each risk before presenting to insurers, the Schemes Manager and authorised signatories. Ensuring all compliance has been completed before presentation is submitted.
-Being the customer face for your clients Claims, providing the co-ordination point throughout the lifetime of the claim.
-Updating the system at all customer touchpoints to ensure FCA regulations are met and valid MI can be taken out of the system to supports SLA’s and KPI’s.
-Delivering good customer service by responding swiftly to queries and concerns from clients, insurers and brokers.
-Completion of training and development hours to support CPD and CII including mandatory modules via Broker Assess to comply with FCA regulation.
-Following TCF principles and applying FCA’s 6 key outcomes to your role.
-Ensure all statutory and company legislation is followed to protect clients, colleagues and business interest.

Knowledge & Experience:

-Working towards or prepared to study for CII exams.
-2 years Personal Lines experience
-Technical knowledge of commercial insurance preferable
-Knowledge of General Insurance products which are applicable to the sector
-Proven experience in managing relationships with customers, insurers and key stakeholders.
-Active and working knowledge of FCA compliance.

Skills:
-Articulate and presentable with the ability to communicate effectively both verbal and written.
-Good level of numeracy.
-Excellent negotiation skills and the ability to develop new business opportunities.
-Competent with Microsoft office suite, word, excel, outlook and databases.

Salary and benefits

-Up to £27k per annum for full time hours (pro-rated for part-time hours). Salary dependent on experience.
-28 days (inclusive of Bank Holidays) per year Rising to 33 days (inclusive of Bank Holidays) after two years’ service.
-Pension 3% Employer contribution (after qualifying period).
-Benefits programme which enables employees to annually claim for dental and optical plus additional benefits (after qualifying period).
-Private medical insurance offered to all employees and dependents after two years’ service.
-Support all staff with professional exams, both financially and through lunchtime workshops and mentoring.
-Great reward and recognition programme providing monthly and annual recognition.
-Opportunity to support and take part in charitable events to support the company's charitable arm.

Hours and Location

-Office based in Hove, currently part-office based and part-home based due to COVID restrictions. Once COVID restrictions have been lifted, this will be office based.
-Min 32 hours per week (worked across Mon-Fri), or full-time.

*Please note the salary quoted is the Full Time Annual Equivalent, and the actual salary will depend on the final hours agreed

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