Junior Office Manager & PA

Location London
Flex Type Full Time Flexible
Role Basis Permanent
Salary £26-29k
Company London Speech Workshop

Are you a super bright, tech savvy, full of energy second jobber looking for a meaningful role where you can really make a positive difference to people’s lives every day?

Would you like to work with a passionate, driven and super friendly team within a well-established business with an exciting start-up vibe?

Join us as a full time Junior Office Manager & PA and get involved in all areas of the business, from supporting the day-to-day running of the business, working with the CEO researching and developing new projects and assisting clients. 

If you are a highly organised, warm and personable office manager or PA with great communication skills, a roll up your sleeves attitude and an interest in personal development, please read on. 

About Us

London Speech Workshop is a high end boutique communication coaching company that delivers training to professionals across the globe. Our training combines psychology and performance through our unique methodology, the Serlin Method™. 

A well-established company with a reputation for excellence, we have an exciting growth plan for the next three years and are growing our head office team.  If you want a job where you can make a difference, where your voice matters and you can grow quickly within the company then we would love you to apply.

Job Description

As Office Manager & PA you will get involved in all areas of the business, from supporting the Head of Operations and Client Success Manager with the day to day running of the business, dealing with clients, managing enquiries and working with the CEO across all new projects. People skills and a brilliant phone manner is a must – you will be dealing with clients all the time and we pride ourselves on providing second-to-none client service.   Even though we are well-established, we have a start-up vibe; we expect you to have a ‘can do’ roll up your sleeves attitude and bring ideas to the table.  

Our culture is very important to us and positivity, excellence, and collaboration are essential. You will be part of a small and dynamic team, who are passionate about delivering quality and excellence, and being of real value in the world.

Where are we based? 

The head office team all work from home (in and around London) – we are used to this work situation and we use Google Hangouts, Asana, Zoom, Slack and WhatsApp to share and connect on a daily basis. In normal times, we meet up 1 – 2 days a week in Central London so you should be within commuting distance of London.

As Junior Office Manager & PA you will:  

  • Provide excellent service to all our clients, support on-boarding of new clients and renewal of existing clients – strategise and implement plans for increased customer satisfaction and retention.
  • Assist Operations Manager with handling all incoming enquiries and ensure that clients are signed up for courses, arrange payment and send appropriate client communications. 
  • Manage client enquiries over the phone, email, social media inbox & chatbot on our website. 
  • Manage all client bookings & manage coaches’ calendars.
  • Assist CEO with research, creative projects, PA duties, and get involved in upcoming new projects.
  • Support Head of Client Success with post-course follow-ups, testimonials and reviews.
  • Occasional bookkeeping & expense management.
  • Take accurate minutes of meetings & follow up with action points for team members.
  • Manage and update our CRM system (HubSpot) to ensure that all client information is up to date, and staff are using the system to its fullest extent
  • Assisting Client Success and Marketing teams with weekly and monthly reporting.

  The person we’re looking for has/is:

  • A warm and positive personality.
  • Forward thinking, organised, proactive and creative, self-motivated and ready to roll sleeves up and get stuck in.
  • Excellent organisational skills with the ability to manage multiple tasks under pressure without compromising on quality, prioritising to meet deadlines.
  • A quick and efficient worker with a high attention to detail and problem solving skills.
  • Confident using software such as Microsoft Office, GMail, Google Drive, CRM System etc. 
  • High-achieving attitude and strong work ethic.
  • Able to handle sensitive information in a confidential manner.
  • Forward thinking, proactive and creative, self-motivated and ready to roll sleeves up and get stuck in.
  • Excellent written and verbal communication skills. 
  • 2+ years as PA or office manager / customer service experience.
  • A passion for the personal development industry and a drive to learn about business

  What we offer

  • Being an important part of a boutique business and able to really make a difference and see tangible results.
  • Work closely with the Director, Head of Operations and Client Success Manager and join our warm and passionate team.
  • Contributing to making people’s lives more fulfilled and giving value.
  • Lots of room to grow and develop, take on more responsibility and be part of a growing business
  • The chance to join a company who really care about personal development, and offer a £300 yearly learning budget.
  • Support and structure around your personal journey from the MD ensuring you are growing and we are using your talents. 
  • Performance related annual bonus.
  • Flexible working from home.

  TERMS AND CONDITIONS

SALARY: £26,000 to £29,000 pro-rata depending on experience

HOURS: Office hours 9am to 6pm, Monday to Friday 

ANNUAL LEAVE: 24 days per year pro-rata from the starting date.

PLACE OF WORK: Home working with some days in Central London (from June 2021)  

Application: please email CAREERS@LONDONSPEECHWORKSHOP.COM with your CV and a brief covering letter/ email outlining your experience. We would also love a brief voice memo (1 minute) outlining:

  1. Your full name
  2. Why you are excited by the idea of working for us / think you are a good fit for the role
  3. Your earliest possible start date and your salary expectations

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