Legal Advisor, Community Advice Centre, Nr Tunbridge Wells, 18-30 hrs/week, £36k FTE*

Location South East
Flex Type Part time
Role Basis Permanent
Salary £36k FTE*
Company Ten2Two-Experts in Flexible Recruitment

Are you a qualified solicitor looking to use your technical knowledge and skills in a charitable setting? This is an exciting part-time opportunity to join a small team as a Legal Advisor, taking on responsibility for overseeing the delivery of a much needed advice service to the local community.

Background

This Community Advice Centre is a small, vibrant, independent charity offering free, confidential and impartial advice. They believe face to face is the most effective medium for advice and the one which is especially important to vulnerable people. All the advisers are volunteers, and they offer advice on a wide range of issues including welfare benefits, consumer matters, debt and money, employment, family (children, domestic abuse and relationship breakdown) and housing. In addition, the specialist debt, housing and welfare rights caseworkers help clients manage their finances when things become overwhelming, advise about possession proceedings or represent clients at first-tier tribunal to challenge Department of Work and Pensions’ decisions.

They hold the Advice Quality Standard, a national quality mark for organisations providing free, independent advice to members of the public.

The Role

The Legal Advisor will oversee the daily delivery of diagnostic and generalist/specialist advice services. They will guide the volunteers through the advice process and in the use of information resources and other research, to ensure that clients’ problems are effectively diagnosed, that the advice given is sound, and that actions are followed up appropriately.
The Legal Advisor will undertake quality checks of client case records following the Advice Quality Assessment guidelines, in line with the biennial audit and the Policies and Procedures Manual.
In addition, they will ensure sessions are appropriately staffed and resourced.
They will be responsible for the diary appointments for clients.
They will abide by health and safety guidelines and share responsibility for own safety and that of volunteers. They will ensure that all Policies and Procedures are adhered to by the volunteer advisers.
They will refer clients beyond the organisation, especially when safeguarding concerns are identified.
They will participate in the induction training of new volunteers.
They will identify learning and development needs to meet quality standards, as set out in the training policy, and book appropriate external training courses for the volunteers.
They will keep up to date with their own training requirements.
They will deliver high standards of client satisfaction, collecting and analysing feedback annually to inform service improvements.
They will ensure Complaints are dealt with according to Policy and escalated where appropriate.
The Legal Advisor will work with the Operations Manager who has responsibility for the day to day running of the charity’s administration and fundraising. They will attend Trustee Meetings which are held locally in the evening (circa 6 per annum) and deliver a report which gives key data and commentary on the services provided.

The Candidate

You will be a qualified solicitor.
You will be an excellent people manager, with experience of motivating, inspiring and leading teams to achieve high quality standards and performance targets.
You will be resourceful, highly organised and have a strong attention to detail.
You will have strong interpersonal skills and be empathetic and responsive to both clients’ and volunteers’ needs.
You will be comfortable with producing reports, highly competent in IT systems, quality assessing the team’s work, and identifying how they need to improve training and effectiveness.
You will be able to prioritise your workload well, communicate clearly and effectively, work collaboratively with the other staff and volunteers and ensure policies and procedures are implemented consistently.

Terms

Salary: £36,000 FTE* based on a 35 hour week, plus workplace pension
Hours: Permanent, part-time, 18 to 30 hours a week, with some flexibility to work partly from home. To be negotiated.
The Centre opens between 9.30am-1.30pm, therefore the hours covered by the Legal Advisor must include 8.45am-2.45pm on 3 days a week, one of these days must be a Thursday.
If the candidate is able to offer more than 18 hours a week, additional responsibilities associated with the governance of the charity can be added to the role and these hours could be undertaken at home.
There may be some flexibility with regards to hours over the school holidays.
Ideally office based, some occasional remote working considered.
Free car parking.

*Full time equivalent – actual salary will depend on final hours agreed.

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