|Flex Type||Full Time Flexible|
|Salary||£28 - 33K plus bonus|
|Company||Flexible Working People|
Receptionist / Front Office Administrator
Covent Garden Office
Our client is a pre-eminent M&A advisory firm for the global media, marketing, information and technology industries. They advise Founders, Investors and Global Corporations with a range of services including buy-side and sell-side M&A advisory, re-capitalizations and divestitures, as well as debt advisory solutions.
As the definitive independent M&A advisor in their sectors, they are recognized for their deep domain expertise, market insights, global reach, and extensive transaction experience. Over thirty years and hundreds of completed transactions, they have earned an impeccable reputation for getting deals done and delivering outstanding outcomes for clients. People are the true currency of their business and they share their clients’ passion and ambition for what they’ve achieved, the future they’re building and the industry in which they work.
They are now looking for an experienced receptionist / Front Office Administrator to join their team as they move into their new offices.
Reporting to the Operations Manager, the Receptionist/Front Office Administrator would be responsible for managing the reception area, meeting rooms and be the first point of contact for visitors. This position will be the ‘face’ of the company and have the critical task of ensuring a warm and professional greeting to all guests and employees who visit the business.
In addition to professional receptionist duties of receiving visitors, redirecting calls and managing meeting rooms, the Receptionist/Front Office Administrator will also be expected to offer administrative support across the organisation. The role will require co-ordination of other office activities including distributing correspondence, assisting with front office ordering and supplies, management of operational mailboxes (such as out of office emails and IT enquiries), mailing and deliveries, managing facilities maintenance and improvement, streamlining of existing front office process, filing, photocopying, making travel and other business reservations and management of all guest services to name but a few. Tasks and responsibilities will be varied and will change with the needs of the organisation.
The ideal candidate should be an excellent communicator and combine a pleasant personality with a dynamic professional attitude. The role requires a high level of service while also managing the diverse range of responsibilities; to deal efficiently with any enquiry and have a solid customer service approach. This candidate should also be able to deal with any time critical or unforeseen requirements in a timely and effective manner, demonstrating resourcefulness and proactivity. Strong multitasking skills with a measured approach are essential for this position.
Ultimately, the Receptionist/Front Office Administrator duties and responsibilities ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards and professionalism. The role will report into the Operations Manager.
Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
Answer, screen and forward incoming phone calls with the highest discretion
Always provide accurate information in-person and via phone/email where appropriate
Receiving and sorting daily incoming and outgoing mail and deliveries
Assist with travel bookings and arrangements where required
Ensure reception area is tidy and presentable, with all necessary stationery and material
Manage the booking and upkeep of the meeting rooms including all refreshments and stationery as required
Update relevant calendars and schedule meetings as appropriate
Maintain office security by following safety procedures and controlling access via the reception desk
Liaise with and support all office staff and building management personnel
Ensure timely and accurate customer service
Handle all front desk enquiries and specific requests
Troubleshoot all unforeseen requirements
Order office stationery and supplies with accurate inventory
Ensure proper message distribution via email
Keep updated records of front office budgets, expenses and costs
Ensure company’s policies, health and safety and security requirements are met
Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Requirements and Skills
At least 2 years proven professional experience of Receptionist/Front Office Administrator roles
Professional attitude and appearance
Hands-on experience with office machines (e.g. fax machines and printers)
Solid knowledge of basic office management processes and basic bookkeeping procedures
A strong customer service attitude
Proficiency in English (oral and written)
Solid written and verbal communication skills
Proficiency in Microsoft Office Suite
Excellent communication and people skills
Good organisational, time management and multitasking abilities
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