Business Support Manager – £35-40k FTE, c.32 hrs over 4-5 days, Remote

INTRODUCING BLUE FEATHERS
At Blue Feathers, we partner with leaders of large or complex brands to help them find the clarity and confidence to win. We support them to:
– sharpen their vision, strategy, propositions and plans
– strengthen their team’s structure and ways of working
– build the training and mentoring they and their team need to thrive

Our team is made up of senior marketing strategists of the highest calibre – experts in identifying, extracting and synthesising the insights and ideas brands need to move forward. They work alongside specialists in customer experience, process design, org design and training to ensure everything connects together seamlessly.

But we bring more than strategic excellence. We build strong, human relationships, balancing empathy with challenge to create genuine partnership. Working in true collaboration, we develop shared ownership of the work and support you to inspire and empower your team and your wider business.

Our brilliant clients include Tesco, Michelin, John Lewis, Booking.com, Simplyhealth, Greene King, Primark and Cambridge University Press & Assessment.

MAIN PURPOSE OF THE ROLE
The Business Support Manager plays a central role in the smooth running of the business, owning day‑to‑day coordination and administration. They bring structure, clarity and care to how the agency runs, enabling the wider team to focus their time and energy on delivering their best work for clients and supporting the sustainable growth of the business. Reports to our Senior Client Lead.

KEY ACCOUNTABILITIES
● Coordinate day‑to‑day administrative and organisational tasks to support the smooth running of the business
● Manage and maintain tools, platforms, subscriptions and systems that enable effective team collaboration and client delivery
● Complete the administrative aspects of project set-up and project close for all projects
● Manage formal documentation (e.g. contracts, schedules of work, POs) for employees, suppliers and clients
● Work closely with the Finance Director to ensure invoices are issued to clients and payments to suppliers are processed correctly, in a timely manner
● Coordinate management of expenses across the team
● Coordinate onboarding for team members and suppliers, ensuring a well‑structured and welcoming experience; coordinate offboarding and ensure a positive experience
● Maintain accurate records and documentation as needed in the agency
● Act as a first point of contact for practical questions and day‑to‑day administrative problem‑solving across the agency
● Deliver clear, concise and helpful communications to the team in support of the smooth running of the business
● Partner with the Senior Client Lead on scheduling and logistics for recruitment and team activities
● Provide ad hoc administrative support to Directors and the Senior Client Lead as needed

MEASURES OF SUCCESS
● The business runs smoothly with clear coordination and minimal avoidable friction
● Team members feel informed, supported, and connected while working remotely
● Onboarding and transitions are consistently well organised and positive
● Tools, information, and documentation are easy to find, up to date, and fit for purpose
● Directors and colleagues experience reduced administrative and organisational burden

THE TYPE OF PERSON WE’RE LOOKING FOR

Experience
● Experience in a coordination, administrative, office management, or similar role
● Experience working in the following contexts is highly desirable:
○ With remote teams
○ In marketing
○ In a small and growing organisation

Skills & capabilities
● Highly organised with strong attention to detail
● Confident managing multiple priorities and responding to changing needs
● Clear, professional communicator – written and verbal, in person and online
● Proactive problem‑solver, able to identify issues and a route to solution
● Adept using digital tools and picking up new systems quickly

Behaviours & ways of working
● Reliable, approachable, and service‑minded
● Takes ownership and follows through on commitments without prompting
● Self-starter, comfortable working independently in a remote environment
● Thoughtful about how communication, systems, and routines affect people
● Enjoys creating structure, consistency, and calm

PRACTICALITIES & PERKS
● £35-40k FTE dependent on experience
● Flexible, c. 32 hours per week, spread over 4 or 5 days, exact hours to be discussed
● Working from home
● Pension, bonus and training allowance
● Professional home office set up needed; IT provided
● Monthly team meetings online
● Two in person team social events each year
● Supportive and strong team camaraderie

HOW TO APPLY
Please submit your CV and covering letter as soon as possible. Successful candidates will be invited for an interview quickly, with a view to hiring as soon as possible.

Direct applicants only please, no agencies.

Apply Now