Mystery Shopper – Independent Schools, Central London (Ad hoc)

We are seeking a professional and observant Mystery Shopper to visit independent schools across Central London to assess the complete prospective parent and pupil customer journey.

This will include making initial enquiries, engaging with admissions and marketing teams, reviewing the information provided, and attending an open day or school visit. The objective is to experience the school exactly as a prospective family would and assess every stage of the journey, from the first point of contact through to follow-up communication.

You will evaluate the quality, responsiveness and consistency of the experience, including:

• Ease of making an enquiry
• Speed and tone of communication
• Helpfulness of staff
• Clarity of information provided
• Admissions process
• School visit experience
• Follow-up communication

Using an agreed scoring framework, you will record detailed observations objectively, identifying both strengths and opportunities for improvement.

Following each mystery shopping assignment, you will produce a clear and insightful report summarising the customer journey, your findings and recommendations.

We’re looking for someone with excellent attention to detail, strong written communication skills and the ability to assess an experience objectively from the perspective of a prospective parent. Previous experience within the education sector, market research or admissions would be advantageous.

About the role

• Ad hoc work from September to December
• Approximately 10–15 school visits during this period
• Visits can be arranged at times that suit you, based on each school’s availability
• One school visit and report equates to one day’s work
• Rate: £150 for 3-4 hours work (visit + report) 
• Travel expenses reimbursed

This is an ideal opportunity for someone looking for interesting, flexible project work with the chance to influence and improve the customer experience of leading independent schools.

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