Administrative Assistant (Remote First)

**Please Note: We can only accept application documents (CV/ Cover Note) in Word format, please do not submit PDF documents as we will be unable to accept your application**

EduQual is currently seeking an Administrative Assistant to join our dedicated and experienced team.

As our Administrative Assistant, you will work closely with colleagues in EduQual’s Quality Assurance and Operations teams, maintaining a reliable and robust records system in support of EduQual staff and our customers. You will work in direct support of the following EduQual staff members:

• Quality Assurance team: The Director of Quality Assurance (DQA), Quality Assurance Manager (QAM), and Quality Assurance Administrator (QAA)
• Operations team: The Director of Operations and Human Resources (DOHR) and two Administrators.

You will support the Quality Assurance team in maintaining and developing robust quality assurance systems for EduQual and its Centres, and will have some responsibilities linked to the development and credit-rating of EduQual Qualifications. Your work with the Quality Assurance team will include focus on:

• Centre and Qualification approval, monitoring, and reapproval
• Remote Quality Sampling (RQS) as part of EduQual’s standards monitoring activity
• Administrative duties that underpin the above processes / systems.

The Operations team are responsible for maintaining Learner and Centre records, for the production of Learner certificates and associated verification processes, and for dealing with enquiries received by telephone and to our info@eduqual.org.uk address.

Your work with our Operations team will focus on:

• Processing Learner registration submissions and maintaining records
• Establishing and maintaining Centre and Qualification records
• Responding to customer enquiries.

About you

Your work as our Administrative Assistant will often require you to adapt readily to a variety of working contexts, and you will have the ability to prioritise and work to tight deadlines. Your interpersonal skills will facilitate effective and accessible liaison and interaction with EduQual colleagues and customers, through use of whatever medium is most appropriate to circumstance.

Please note that while we envisage this as a full-time role, we may consider a part-time contract for the right candidate.

Your typical responsibilities will include (but will not necessarily be limited to):

• Maintenance and development of Quality Assurance systems, procedures and administration
• Annual reapproval of EduQual Centres
• Updating policies and procedures in line with guidance from the DQA, QAM and DOHR
• Processing Learner registration submissions, including requesting invoices and monitoring incoming payments, and the maintenance of registration records
• Maintenance of Centre and Qualification records
• Supporting EduQual activities such as self assessment audits, governance meetings and team meetings
• Supporting the development of long-term projects and strategies as may be required by the DQA, QAM and DOHR
• Supporting the DOHR in human resources-related tasks
• Liaison with, and coordinating the activities of, EduQual’s team of associate External Examiners/External Quality Assurers
• Being prepared to enthusiastically undertake additional training and/or participate in formal works events as EduQual may require.

You will have the following essential skills:

• Demonstrable IT competence in varied formats (including MS Office), use of databases, and those applications related to record keeping
• Ability to work well with others and as a member of a team
• Excellent communication, interpersonal, analytical, and problem-solving skills
• A first degree or readily identified equivalent
• Flexibility and adaptability.

Highly desirable skills include/relate to:

• Experience of working in a regulated Awarding Organisation
• Knowledge of the vocational qualifications market in terms of delivery, award and commensurate regulatory requirements
• Liaising with centre staff and third parties such as the regulatory authorities
• Understanding of the assessment, quality assurance, and award processes
• Contributions to policy and decision making
• Working with examiners and or verifiers.

Working arrangements and salary

This role is primarily home-based but will require occasional attendance of face-to-face meetings (most often in London).

Full Time Salary: £26,000-28,000 (pro rata for the right candidate who is seeking part-time work)

Annual Leave: 25 days (pro rata) plus Bank Holidays

About EduQual

EduQual is a regulated awarding body, approved by SQA-Accreditation, a national qualifications regulator in the UK with global recognition. We are an SCQF Credit-Rating Body (CRB) and a full member of the Federation of Awarding Bodies (FAB).

Our Qualifications are credit-rated for the Scottish Credit and Qualifications Framework (SCQF), a globally-recognised national Qualifications framework aligned to other frameworks, such as the European Qualifications Framework (EQF) and the Ofqual Regulated Qualifications Framework (RQF).

EduQual Qualifications are recognised by universities, professional membership bodies and many other stakeholders in the UK and beyond.

EduQual is committed to upholding and promoting the principles and spirit of the Equality Act 2010, and all subsequent amendments to that act. We welcome applications from people / communities who may be underrepresented in the UK education (and awarding) sector. We actively encourage you to apply if you believe that you possess the skills and experience to work as part of our team, regardless of your personal circumstances and interests, your personal characteristics, and / or the ways in which you may identify and / or present yourself as an individual.

Please submit both a CV and covering letter, in Word (.docx) format and send directly to recruitment@eduqual.org.uk.  All applications will be anonymised prior to shortlisting – to facilitate this process, we can only accept documents in Word format, please do not submit PDF documents as we will be unable to accept your application.

All EduQual staff and Associates undertake regular training in Equity, Diversity and Inclusion, and we strive to ensure that EduQual continues to be a safe and supportive employer for people from all backgrounds.

Closing date: Friday 30th January 2026 at 5pm.

Interviews will be held in the week commencing 9th February 2026.

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