| Location | Remote |
| Flex Type | Remote |
| Role Basis | Permanent |
| Salary | £30k-£35k FTE |
| Company | Marshall Fire |
At Marshall Fire we want the business to focus on two main aspects: its clients and its staff. As the company’s standalone credit controller, you would be a key person in assisting us in achieving our goals and manage this business function as efficiently as possible.
Credit Controller role and responsibilities are:
• Work alongside the Managing Director and the Head of People and Business Operations providing senior- level, comprehensive credit control management.
• Manage the credit and collections process to ensure timely payment of invoices and maintain healthy cash flow.
• Managing outstanding debts, overseeing the credit control lifecycle, including managing outstanding debts and processing incoming funds.
• Maintain and improve customer relationship management, building and maintaining strong relationships with clients to ensure payment arrangements are honoured.
• Reporting, preparing and distributing regular reports on outstanding debts and collections performance.
• This role will be the go-to for the business for all credit control matters from initiation to completion, ensuring accurate data entry and timely completion of all responsibilities in the daily, weekly and monthly cycles in an efficient and well managed approach.
• Manage existing processes and further develop these in relation to the credit control function within the business, including but not limited to cashflow, forecasting, debtors, invoicing, credit agreements and reporting.
• Review credit assessment and evaluate new credit requests, establishing credit limits to mitigate financial risks.
• Update and maintain the company database regarding the relevant invoice and debtor information ensuring data accuracy and ensure records are updated in a timely and methodical way to provide accurate reporting and review.
• Attend and contribute to team meetings, adopt to the systems and processes used by the business and identify any areas where these may be improved.
• Collaborate and work closely with all departments to resolve payment issues and maintain accurate records.
• Demonstrate flexibility, excellent prioritisation skills and have a proactive can-do attitude along with strong communication skills, attention to detail, and the ability to handle professional disputes effectively.
• Assist the Business Operations Support department with cover for answering and redirecting telephone calls for the business when needed, as well as providing ad-hoc cover for the team during periods of need due to annual leave or other absence.
• Be responsible for delivering work to the highest standards on all tasks both internally and externally.
• Maintain a professional and positive approach with clients and respond to any requested support or tasks
proactively and effectively.
• Perform ad hoc tasks as required by other departments, clients and the SLT and support all where possible and capacity allows to ensure a smooth operation of the business.
• The above list is not exhaustive, and other duties may be requested that are commensurate of the role.
The ideal candidate should have:
• Previous experience of working in Credit Control.
• Excellent written and verbal communication skills.
• An enthusiastic attitude towards both work and learning new systems and processes.
• A positive and flexible approach with the ability to be pro-active and act on their own initiative.
• Excellent problem-solving skills for timely and efficient resolution of invoice queries.
• Capability to work well under pressure, prioritise workloads and adhere to deadlines.
• Good IT literacy – Word and Outlook are essential and advanced levels in Excel (be able to manipulate reports and filter information).
• Familiarity with SAGE.
• A strong emphasis on working as part of the company as a whole.
• Shared core values such as honesty, trustworthiness, dependability and kindness.
What you will get in return:
• A competitive salary & discretionary bonus based on company performance
• A generous holiday allowance, plus additional Christmas office closure
• A remote-first and truly flexible working opportunity
• Group pension
• Private medical insurance
• Free onsite parking when required to visit the office
• Employee assistance programme
• Ongoing training and progression opportunities
• A family-run, established company built on strong values, trust and open communication
• A genuine open-door policy across the business
• An employee referral scheme
• Annual salary and performance reviews
• Invitations to our company social events and client hospitality throughout the year