| Location | South East |
| Flex Type | Remote |
| Role Basis | Contract / Interim |
| Salary | DOE |
| Company | Ten2Two - Experts in Flexible Recruitment |
Are you an experienced sales and customer-focused leader looking for a role where you can make a real impact?
Head of Sales & Customer Experience | Chawton, Hampshire | Temporary, with potential to become permanent | Hourly rate dependent on skills and experience
This is an exciting opportunity to join an established publishing organisation with a strong reputation for producing accessible, engaging resources for the Christian community. You’ll play a key role in driving commercial growth, developing customer relationships and leading a small Customer Care team.
The Role
You’ll take ownership of sales income targets, developing and delivering initiatives that increase revenue and customer engagement. Working closely with the wider Leadership Team, you’ll bring together sales, customer experience and market insight to identify opportunities and strengthen the organisation’s position in the marketplace.
Key responsibilities will include:
Developing and delivering sales strategies and initiatives to grow income and customer numbers
Leading, coaching and supporting the Customer Care team, setting objectives and improving performance
Developing relationships with existing and prospective distribution partners and trade customers
Identifying new sales opportunities, including opportunities for overseas growth
Using market and competitor insight to identify new opportunities and potential product lines
Monitoring customer experience and ensuring consistently high service standards
Creating engaging marketing copy to promote products and increase customer demand
Supporting wider marketing, PR and external events
About you
You’ll be an experienced sales or sales marketing professional with a strong track record of generating income and managing projects against commercial targets. You’ll bring excellent leadership, communication, negotiation and organisational skills, together with a creative, proactive and commercially minded approach.
Experience of CRM systems and line management is important, as is the ability to work independently while collaborating effectively across a small organisation. You will ideally have experience in digital marketing and be comfortable across related systems and platforms.
Knowledge of the Christian liturgical year and Catholic Church would be advantageous.
The Terms
Contract: Temporary initially, with the possibility of becoming permanent
Hours: 22.5 hours per week, worked over a minimum of three days
Location: Chawton, Hampshire (occasional trade visits / attendance at trade events)
Rate: Hourly rate dependent on skills and experience
If you’re an experienced sales leader looking for a flexible opportunity where your commercial expertise can make a genuine difference, we’d love to hear from you.