Part Time Administrator (Hybrid/ Bromley)

Successful Mums Career Academy is an award-winning training organisation supporting women, particularly mums to return to work, change careers, or start a business. Through career advice, 1:1 coaching, fully funded accredited Back to Work training courses, and strong employer partnerships, we’ve helped more than 10,000 mums find family-friendly careers. We’re a small community-focused, flexible employer looking for an organised, highly efficient and customer focused administrator to join our team to help deliver an exceptional experience for our mums who enquire about our courses.

Location: This is a hybrid role, with weekly meetings in Bromley, South London and events in London. Applicants will need to be able to travel to Bromley as part of the role.
Hours: Part-time / flexible 25 hours a week Monday to Friday
Pay: 24k plus benefits including longer term being part of the Employee Ownership Trust (EOT)
Reports to: Contracts Lead, Successful Mums Career Academ

Role Overview
This is primarily a customer service role, with around 75% of the work spent on the phone speaking directly to learners, referral partners, and other stakeholders. You will ensure learners have a smooth, supportive, and positive experience from initial enquiry to course completion. You’ll also provide essential administrative support to our events and courses, ensuring everything runs efficiently. The role is hybrid, with some meetings in Bromley, and offers family-friendly flexibility.

Key Responsibilities
Customer Service and Admin

• Speak with learners about courses, eligibility and funding, providing a friendly and supportive service.
• Respond to enquiries via phone and email, ensuring a positive, professional experience.
• Support the onboarding process, including administrative checks and sending/following up funding documentation.
• Maintain up-to-date information on courses and services to guide learners effectively.
• Monitor and report on registration numbers to support tracking of start numbers against our contracts.
• Ensure all GDPR and Successful Mums branding requirements are met.
• Attend occasional meetings, career fairs, and partner venues as required.

Events Admin

• Support online and in-person events, including coffee mornings with schools, sign-in and attendance tracking.
• Collect feedback and monitor event outcomes to inform future planning and learner engagement.
• Admin tasks related to our employer engagement and online and in person events.

Partner Admin

• Engage with referral partners to share course information and maintain strong working relationships.
• Maintain accurate records of referrals and partner engagement.

What We Offer

• £24K FTE Permanent
• 20 days annual leave + 8 bank holidays, plus a paid day off on your birthday
• Paid Christmas week off
• Pension contribution and flexible working
• Free access to SMCA training courses and qualifications, plus ongoing professional support
• Long-term benefits, including participation in the Employee Ownership Trust (EOT)
• Being part of a caring, supportive, and transformational organisation

SKILLS REQUIRED
Essential Skills & Experience

• Excellent communicator, confident on the phone and with a range of external customers.
• Empathy and sensitivity, with a strong customer service mindset.
• Organised, able to multi-task and prioritise work effectively.
• Positive thinker with creative problem-solving skills and attention to detail.
• Experienced with Microsoft Office (Excel, Word, PowerPoint), Zoom, and OneDrive.

Desirable Skills & Experience
• Experience in a training, education, not-for-profit, or small community organisation.
• Knowledge of marketing or events.
• Understanding of government or funding eligibility processes.
• Experience using a CRM system or database (we use Insightly and PICS)

How to Apply
Please submit a CV and cover letter, including responses to the following questions:

1. How would you handle a learner who is unsure about which course to take or has multiple questions?#
2. Describe a time you had to manage multiple tasks or enquiries at once—how did you prioritise and stay organised?
3. What does excellent customer service mean to you, especially over the phone?

Closing date is Tuesday 13 January.
Interviews held W/C 19 January.

www.successfulmums.co.uk

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