| Location | South East |
| Flex Type | Remote |
| Role Basis | Permanent |
| Salary | £12,950pa, (£15.52 per hour) |
| Company | Ten2Two - Experts in Flexible Recruitment |
Looking for a varied part-time role where no two days are the same?
Our client is a well-established and innovative manufacturing business that works with customers across a range of specialist industries. They’re now looking for a highly organised Customer Care Coordinator to join their friendly, close-knit team.
This is an excellent opportunity for someone who enjoys combining customer service with administration and thrives in a busy environment where attention to detail really matters. Working closely with colleagues across customer care, production, logistics and the warehouse, you’ll play a key role in ensuring orders progress smoothly and customers receive an excellent service.
The Role
This is a broad and varied position, offering plenty of opportunity to become an integral part of the business. Responsibilities will include:
Supporting customers with enquiries and providing excellent day-to-day service
Processing customer orders and preparing production works orders
Assisting with production planning and helping coordinate workflow
Creating invoices, credit notes and shipping documentation
Liaising with customers regarding collections and order progress
Setting up new customer accounts and products within the company’s systems (Lakeview MRP)
Processing new product introductions (NPI)
Monitoring shared inboxes and responding promptly to customer requests
Updating reports and performance data using Excel
Supporting quality processes, internal audits and general office administration
Providing holiday cover and assisting the wider team as required
About You
You’ll be an organised and proactive administrator who enjoys working with both people and processes. You’ll be comfortable juggling priorities, spotting the finer details and building positive relationships with colleagues and customers alike.
We’re looking for someone who has:
Previous experience in a customer service, sales support or administration role
Excellent organisational skills and strong attention to detail
A positive, friendly and adaptable approach
Good Microsoft Office skills, particularly Excel, Word and Outlook
Experience using MRP, CRM or similar business systems
Strong numeracy and problem-solving skills
The ability to prioritise a varied workload and work accurately under pressure
Experience within a manufacturing or production environment would be advantageous but isn’t essential.
What’s on Offer?
This is a fantastic opportunity to join a supportive business that genuinely values its people and offers excellent work-life balance.
Benefits include:
16 hours per week across four days (Monday-Thursday, 10.00am-2.00pm)
Four-day working week
Office based in High Wycombe with free parking
Annual bonus scheme (subject to company and individual performance)
Pension with employer contributions
Ongoing training and professional development
24 days holiday (rising to 26 following 2 years’ service) paid holiday including bank holidays
Interested?
If you’re looking for a varied part-time role where you can make a real difference within a friendly and supportive team, we’d love to hear from you.
Please review the job details above thoroughly and ensure you’re happy with salary, location and hours before applying for this role.
*full time equivalent – actual salary will depend on hours worked